Thank you for shopping with Sahii.in.
This Shipping Policy explains how orders are processed, shipped, delivered, and managed after dispatch. By placing an order on Sahii.in, you agree to the terms outlined below.
Sahii.in is owned and operated by Raghav Gupta.
Sahii.in currently delivers products within India only.
We do not currently offer international shipping.
Shipping availability depends upon courier serviceability and operational feasibility.
Orders are generally processed within 3-7 working days after successful payment confirmation or COD verification.
Processing time may vary due to:
Orders are processed only after successful payment confirmation or completion of any required verification.
Estimated delivery timelines are provided for customer convenience only.
Actual delivery depends on several factors including:
Delivery timelines displayed on the Website are estimates only and are not guaranteed delivery commitments.
Shipping charges, if applicable, are displayed during checkout before payment.
Certain products may qualify for free shipping.
Shipping charges may vary depending on:
Eligible Cash on Delivery orders require a ₹150 advance confirmation payment before processing.
The remaining balance is payable upon delivery using any payment method accepted by the delivery executive.
COD availability depends upon:
Sahii.in reserves the right to disable COD for selected products, customers, or locations.
If a customer places an order containing multiple products, Sahii.in reserves the right to dispatch all available products while cancelling one or more unavailable or non-serviceable items.
Such situations may arise due to:
In such cases:
Customers may be informed through Email, WhatsApp, or other official communication channels regarding such partial fulfilment.
Once an order is dispatched, customers will receive shipment updates through available communication channels.
Tracking information may be provided via:
Customers may also track their orders through the Track Order section available on Sahii.in.
Sahii.in works with multiple logistics partners for order fulfilment.
These may include, but are not limited to:
Sahii.in may change courier partners without prior notice to ensure efficient delivery.
Customers are responsible for providing:
Incorrect or incomplete delivery information may result in delays, failed deliveries, additional shipping charges, or order cancellation.
Customers may request modification of their delivery address only before the order has been dispatched.
Once an order has been handed over to a courier partner, Sahii.in cannot guarantee address modifications.
Customers may request cancellation before dispatch.
Once an order has been dispatched, cancellation requests may no longer be accepted and the order shall instead be governed by the Refund, Return & Warranty Policy.
Courier partners generally attempt delivery 2-3 times depending upon their internal policies.
Customers are requested to remain available or arrange for an authorised person to receive the parcel.
Failure to receive the shipment may result in the parcel being returned to the origin.
A shipment may be returned to Sahii.in ("Return to Origin" or "RTO") if:
Where an order is returned to Sahii.in as an RTO for any of the above reasons, the customer shall forfeit the right to any refund, including refunds to the Sahii Wallet, except where such refund is required under applicable law or is expressly approved by Sahii.in at its sole discretion.
If the customer wishes to receive the returned order again, Sahii.in may, at its sole discretion, offer re-dispatch of the order upon payment of applicable re-shipping, handling, or other operational charges. Re-dispatch shall be subject to product availability and verification.
This provision shall not apply where the RTO occurs solely due to an error attributable to Sahii.in or its authorised logistics partner.
Products are packed using suitable packaging materials intended to minimise damage during transportation.
Customers should inspect the outer packaging before accepting delivery.
If the parcel appears:
customers are advised not to accept delivery.
If the package is accepted and damage is discovered afterwards, customers should:
Claims submitted without adequate evidence or beyond the specified timeframe may not be accepted.
If tracking indicates "Delivered" but the customer has not received the shipment, customers should:
Claims reported after this period may not be accepted due to courier investigation limitations.
Sahii.in shall not be liable for delivery delays arising from circumstances beyond our reasonable control including:
While we will make reasonable efforts to keep customers informed, such delays shall not constitute grounds for compensation.
Ownership and risk in the products pass to the customer upon successful delivery to the shipping address provided during checkout.
Customers should inspect products promptly upon receipt.
Sahii.in reserves the right to modify this Shipping Policy at any time.
Updated versions become effective immediately upon publication on the Website.
| Business Name | Sahii.in |
| Legal Entity | Raghav Gupta |
| Registered Business Address |
3rd Floor, B-198, Maharana Pratap Enclave, Pitampura, New Delhi - 110034 India |
| support@sahii.in | |
| Phone / WhatsApp | +91 92171 37095 |
| Support Hours |
Monday to Saturday 10:00 AM to 7:00 PM (IST) |
At Sahii.in, we strive to process every order efficiently and deliver it safely. While shipping involves third-party logistics partners and external factors beyond our control, we remain committed to providing transparent communication and responsive support throughout your order journey.
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