Privacy Policy - Sahii Spare Parts

Last Updated: July 2026

Welcome to Sahii Spare Parts (“we,” “our,” “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (sahii.in), make a purchase, or interact with us through any channel, including our WhatsApp services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our website or services. This policy complies with applicable data protection laws in India.

1. Information We Collect

We collect information when you browse our website, place an order, or contact our support team (e.g., via WhatsApp, Email, or Phone).

1.1 Personal Information:

• Name and Contact Details (Phone number, Email address)
• Shipping and billing address
• Payment details (processed securely via third-party gateways; we do not store complete card/bank details)
• WhatsApp number and chat history (for order processing, sales assistance, and returns communication)
• Account login credentials

1.2 Non-Personal Information:

• Browser type and version
• Device type and operating system
• IP address and approximate geographic location
• Pages visited, time spent, and interaction patterns

1.3 Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your experience, improve website performance, and personalize content. You may disable cookies in your browser settings, but certain features may not function properly.

2. How We Use Your Information

• To process and fulfill your orders, including generating invoices.
• To provide order confirmations, shipping updates, and delivery alerts.
• To respond to your inquiries, offer customer support, and process returns/refunds.
• To communicate with you via our AI-powered WhatsApp Bot for sales assistance and recommendations.
• To improve website functionality and user experience.
• To send promotional offers or updates (only with your explicit consent).
• To prevent fraudulent activities and comply with legal requirements.

We do not sell, rent, or trade your personal information to any third party for commercial gain.

3. Sharing of Information

We may share your information only under the following circumstances:

• Courier Partners: For safe and timely delivery of your orders (e.g., Shiprocket, Delhivery).
• Payment Gateways: To process payments securely (e.g., Razorpay).
• Technology Partners: Platforms that power our website, customer support, and WhatsApp API integrations.
• Legal Authorities: When required to comply with laws, regulations, or legal processes.

All service providers are bound by confidentiality and follow strict data protection standards.

4. Data Retention

Your personal data is retained only as long as necessary for order processing, warranty coverage, legal compliance, and service improvement. You may request deletion of your data anytime, subject to our need to retain certain information for legal and accounting purposes.

5. Data Security

We use reasonable technical and organizational measures to secure your information, including:

• Secure HTTPS connections
• Encrypted payment processing
• Restricted internal data access
• Regular backups and security audits

However, no online system is 100% secure. By using our services, you acknowledge inherent online risks.

6. Your Rights and Choices

• Access: Request details of personal data we hold.
• Correction: Update or correct inaccurate information in your "My Account" section.
• Deletion: Request removal of your account and data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing emails or WhatsApp communications anytime by replying "STOP".

7. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children’s Privacy

We do not knowingly collect data from individuals under 18 without parental consent. If we discover such data, we will delete it promptly.

9. Grievance Officer

In accordance with the Information Technology Act, 2000, if you have any grievances regarding data privacy, please contact our support team, and your issue will be escalated to the designated Grievance Officer.

10. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted here with the revised “Last Updated” date.

11. Contact Us

For privacy-related queries or assistance, contact us:

• WhatsApp / Call: +91 92171 37095
• Email: support@sahii.in
• Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM