Welcome to Sahii.in.
This Refund, Return & Warranty Policy ("Policy") governs all refunds, returns, replacements, warranty claims, cancellations, wallet credits, and related matters for purchases made through Sahii.in.
Sahii.in is owned and operated by Raghav Gupta.
By placing an order on Sahii.in, you acknowledge that you have read, understood, and agreed to this Policy together with our Terms & Conditions, Privacy Policy, and Shipping Policy.
This Policy applies to all products sold on Sahii.in unless expressly stated otherwise on an individual product page.
Certain products may carry manufacturer-specific warranty terms which shall apply in addition to this Policy where applicable.
Sahii.in primarily sells electronic mobile spare parts, displays, touch screens, batteries, charging components, flex cables, camera modules, accessories, and related repair products.
These products require professional handling and installation.
Customers are solely responsible for ensuring compatibility with their device before placing an order.
Installation by inexperienced persons may permanently damage the product or device.
Where applicable, warranty covers manufacturing defects only.
Warranty does not cover:
Warranty periods vary depending upon the product and shall be mentioned on the relevant product page wherever applicable.
A return, replacement, or refund request may be considered only if:
Approval of any request remains at the sole discretion of Sahii.in after inspection and verification.
The following shall not be eligible for return, replacement, refund, or warranty unless required by applicable law:
All LCD, OLED, AMOLED, Touch Screen, Display Assembly, and similar electronic display products must be thoroughly tested before installation.
Customers must:
Installation shall be deemed acceptance of the product's condition.
Once installed, the product shall generally not qualify for return, replacement, refund, or warranty for issues that could reasonably have been identified during testing.
Electronic spare parts should preferably be installed by qualified technicians.
Sahii.in shall not be responsible for:
Improper installation immediately voids return eligibility and warranty wherever applicable.
If a customer receives:
the customer must:
Claims submitted without sufficient evidence or after the reporting period may be declined.
Customers seeking a return, replacement, warranty claim, or refund must submit a request through the Order History section of their Sahii.in account.
The customer must complete the prescribed return/refund form and provide all requested information, which may include:
Incomplete applications may be delayed or rejected until the required information is provided.
Upon receipt of a complete request, Sahii.in shall review the application.
The review process generally takes 7-10 business days, although additional time may be required depending on the nature of the claim.
During the review, Sahii.in may:
Submission of a return request does not constitute approval.
No product should be shipped back unless expressly approved by Sahii.in.
If a return or warranty request is approved:
Products returned without prior approval or sent to an incorrect address may be refused and returned at the customer's expense.
Unless expressly agreed otherwise, customers shall bear the cost of shipping products back to Sahii.in.
After the returned product is received, Sahii.in shall inspect it to verify:
Inspection results shall be final for determining eligibility under this Policy, subject to applicable law.
If the returned product is found ineligible under this Policy, Sahii.in may:
Unless otherwise required by applicable law or expressly approved by Sahii.in, approved refunds shall be credited to the customer's Sahii Wallet.
Refunds shall generally not be processed directly to the original payment method.
Where a refund is approved, the wallet credit may subsequently be:
Refund wallet credits remain valid for six (6) months from the date they are credited.
Eligible refund wallet credits may:
Customers are encouraged to utilise or withdraw eligible wallet balances before expiry.
Unused eligible refund wallet credits shall automatically expire after six (6) months and shall not be reinstated except where required by applicable law or expressly approved by Sahii.in at its sole discretion.
Customers may request withdrawal of eligible refund wallet balances to their registered bank account.
Approved withdrawals are subject to:
Approved withdrawal requests are generally processed within 1-5 business days, although banking timelines may vary.
Expired wallet credits shall not be eligible for withdrawal.
Sahii.in reserves the right to refuse or suspend withdrawal requests where fraud, abuse, chargebacks, suspicious activity, or policy violations are suspected.
From time to time, Sahii.in may issue promotional Sahii Coins, cashback rewards, loyalty credits, referral bonuses, goodwill credits, or similar promotional benefits.
Unless expressly stated otherwise:
Expired promotional credits shall automatically lapse without compensation.
Where an order contains multiple products, Sahii.in reserves the right to dispatch all available products while cancelling one or more unavailable, discontinued, damaged, restricted, or otherwise non-fulfillable items.
In such cases:
Where appropriate, Sahii.in may also offer an equivalent replacement product, an alternative product, or delayed fulfilment subject to stock availability and customer confirmation.
Customers may request cancellation of an order before dispatch.
Once an order has been dispatched, cancellation requests may not be accepted and the order shall instead be governed by this Policy and the Shipping Policy.
Sahii.in reserves the right to cancel or partially cancel any order due to:
Where Sahii.in cancels an order or specific item(s), any eligible refund shall be processed in accordance with this Policy.
A shipment may be returned to Sahii.in ("Return to Origin" or "RTO") if:
Where an order is returned to Sahii.in as an RTO for any of the above reasons, the customer shall forfeit all rights to any refund, including refunds to the Sahii Wallet, except where such refund is required under applicable law or is expressly approved by Sahii.in at its sole discretion.
If the customer wishes to receive the returned order again, Sahii.in may, at its sole discretion, offer re-dispatch of the order upon payment of applicable re-shipping, handling, packaging, or operational charges. Re-dispatch shall remain subject to product availability and successful verification.
This provision shall not apply where the Return to Origin occurs solely due to an error attributable to Sahii.in or its authorised logistics partner.
Customers are responsible for:
Failure to comply with these responsibilities may result in rejection of return, replacement, warranty, or refund requests.
Sahii.in maintains a zero-tolerance policy towards fraudulent, misleading, or abusive claims.
We reserve the right to reject any request where we reasonably believe that:
In such cases, Sahii.in may:
To the maximum extent permitted by applicable law, Sahii.in shall not be liable for:
In any event, Sahii.in's total liability shall not exceed the amount actually paid by the customer for the product giving rise to the claim.
Nothing in this Policy excludes liability that cannot legally be excluded under applicable law.
Sahii.in shall not be liable for delays or failure to perform its obligations under this Policy where such delay or failure arises from events beyond its reasonable control, including:
Sahii.in reserves the right to amend, modify, or update this Policy at any time.
The latest version shall always be published on the Website and shall become effective immediately upon publication unless otherwise specified.
Continued use of Sahii.in following such updates constitutes acceptance of the revised Policy.
| Business Name | Sahii.in |
| Legal Entity | Raghav Gupta |
| Registered Business Address |
3rd Floor, B-198, Maharana Pratap Enclave, Pitampura, New Delhi - 110034 India |
| support@sahii.in | |
| Phone / WhatsApp | +91 92171 37095 |
| Support Hours |
Monday to Saturday 10:00 AM to 7:00 PM (IST) |
At Sahii.in, we strive to provide genuine products, transparent policies, and fair resolutions for our customers. This Policy has been designed to balance customer protection with the operational requirements of handling sensitive electronic spare parts. By placing an order on Sahii.in, you acknowledge that you have read, understood, and agreed to this Refund, Return & Warranty Policy together with our Terms & Conditions, Privacy Policy, and Shipping Policy.
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